Refund Policy
Effective date: 22 January 2026
This Refund Policy explains how refunds work for Pomo Cowork paid subscriptions. All payments are processed by Paddle.com, which acts as the Merchant of Record.
1. Definitions
- Subscription: recurring access to paid features billed monthly or yearly (as presented at checkout).
- Billing period: the time covered by a payment (e.g., one month or one year).
- Purchase: any subscription payment for the Service.
2. Refunds
You may request a refund within 14 days of the initial purchase or renewal, in accordance with Paddle’s consumer refund policy and applicable law.
Refund requests submitted after this period may still be handled by Paddle in cases required by law or under Paddle’s policies (for example, billing errors or unauthorized charges).
3. Cancellations
You may cancel your subscription at any time. Cancellation will stop future renewal charges. Cancellation does not automatically result in a refund for the current billing period, except where required by Paddle’s refund policy or applicable law.
4. How to request a refund
To request a refund, please contact Paddle support or use our and include:
- Account email
- Invoice or receipt ID (or approximate purchase date)
- Reason for the request
All refunds are processed by Paddle and returned to the original payment method. Processing time depends on your bank or payment provider.
5. Paddle terms
This Refund Policy is intended to comply with Paddle’s consumer terms. In the event of any conflict between this Policy and Paddle’s policies, Paddle’s policies shall prevail.
Paddle Consumer Terms: https://www.paddle.com/legal/invoiced-consumer-terms
6. Changes to this Policy
We may update this Policy from time to time. The effective date above indicates the latest version.