Privacy Policy

Effective date: 17 January 2026

This Privacy Policy explains how Pomo Cowork ("Pomo Cowork", "we", "us") collects, uses, shares, and protects information when you use our website, applications, and related services (collectively, the "Service").

1. Scope

This Policy applies to information processed by Pomo Cowork in connection with the Service. It does not cover third-party websites, services, or apps you may access via links or integrations.

2. Information we collect

  • Account data: email address, name (if provided), authentication identifiers, account preferences.
  • Service content: data you submit to the Service (e.g., tasks, notes, settings, uploads).
  • Support data: messages you send to support and related metadata (e.g., time, account id).
  • Usage data: feature usage, interaction events, approximate location derived from IP, timestamps, and performance data.
  • Device & log data: IP address, user agent, device type, OS version, language, and diagnostic logs.
  • Payment data: subscription status, plan, billing cycle, and transaction identifiers. Payment card details are processed by our payment processor; we do not store full card numbers.
  • Cookies & similar technologies: used for authentication, security, preferences, and analytics (where enabled).

3. How we use information

  • Provide, operate, and maintain the Service (including account creation and login).
  • Process subscriptions, billing, refunds, and prevent payment fraud.
  • Personalize your experience (preferences, settings, and saved state).
  • Monitor, debug, and improve performance, reliability, and features.
  • Secure the Service, detect abuse, and enforce our terms.
  • Communicate service-related messages (e.g., receipts, security alerts, important changes).
  • Respond to support requests and resolve issues.

4. Legal bases (EEA/UK, where applicable)

  • Contract: to provide the Service and subscriptions you request.
  • Legitimate interests: to secure, maintain, and improve the Service, prevent fraud, and provide support.
  • Consent: where required for certain cookies/analytics or marketing communications (if any).
  • Legal obligations: accounting, tax, and compliance requirements.

5. How we share information

We do not sell your personal information. We may share information:

  • With service providers (processors): hosting, databases, analytics, error monitoring, email delivery, and payment processing — only as needed to provide the Service.
  • For legal reasons: to comply with lawful requests, protect rights and safety, and enforce our terms.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of assets (with appropriate safeguards).

6. International transfers

We may process and store information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers (for example, contractual protections).

7. Data retention

We retain information for as long as necessary to provide the Service and for legitimate and essential business purposes (e.g., security, dispute resolution, enforcing agreements), and as required by law (e.g., accounting and tax). You can request deletion as described below.

8. Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure.

9. Your rights and choices

  • Access, correction, deletion: you may request access to, correction of, or deletion of your personal data.
  • Objection / restriction: you may object to or request restriction of certain processing where applicable.
  • Portability: you may request a copy of certain data in a portable format where applicable.
  • Withdraw consent: where processing is based on consent, you can withdraw it at any time.

To make a request, . We may need to verify your identity.

10. Children

The Service is not intended for children under 16 (or the age of digital consent in your country). If you believe a child provided personal data, please .

11. Cookies

We use cookies and similar technologies for authentication, security, and preferences. Where applicable, you can control cookies via your browser settings. Disabling cookies may affect parts of the Service.

12. Changes to this Policy

We may update this Policy from time to time. If changes are material, we will provide notice in the Service or by email. The "Effective date" above indicates when this Policy was last updated.

13. Contact

If you have questions about this Policy or our privacy practices, .